Guide

How to Track Empty Bottle Returns from Customers

Deposit economics for 19L bottles - and why a simple empties report saves more money than a new truck.

Empties-outstanding report listing customers holding 19L water bottles

Why empties matter

Each bottle on a customer's porch is cash tied up. Without per-customer empties counts, deposit loss shows up months later as a vague shortage.

Record on every delivery

Train riders to enter empties picked up when they post a delivery. One field at the doorstep beats a weekly reconciliation argument.

Run an empties outstanding report weekly

Sort customers with the highest empties balance and call the top ten. Recovery conversations are easier when you have dates and counts.

Put these ideas to work in Mashqi

Routes, empties, deposits, and cash on delivery - run your whole water delivery operation in one place.

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